Shipping & Handling
Delivery Time:
We are a diamond painting factory who has over 500 workers, all orders dispatched within 5 working days by the best shipping method, you will receive our package about 2-4 weeks, will resend a new one or full refund if you cannot receive your parcel within 60 days EXCEPT FOR Chinese New Year Holiday!
Order Successful
After you have successfully placed your order you will receive email confirmation from us. If you have any requests for your order, kindly let us know as soon as possible before your item enters the processing stage.
Shipping
Note: Shipping times may be affected during public holidays as manufacturers and couriers will limit their operations during these times. Though this is unfortunately out of our control, we will try our best to improve on this issue.
Delivered
Note: For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.
We high recommend that customers purchase a tracking number and shipping insurance during the check out for peace of mind when waiting for their package.
Tax
Kindly note that all packages are shipped from different Warehouses. Our items are shipping duty unpaid and therefore import tax may occur depending on your country’s Customs and shipping method. You may check with your local Customs Office for more information.
Contact Us
If any issue during the shipping time or after received the item, please feel free to Contact us, our customer service representatives will offer you a satisfying solution.